As I have stated on my voice message to you, This can be our property and we want to truly feel revered and valued within our household. The straightforward thing as replacing carpet ought to improve somebody’s consolation and delight in their property.
We guarantee you that this isn't the expertise that we would like for our customers, and we apologize for the reaction that you simply obtained. We’ll be in touch with you Soon to learn more.
The carpet installers did not study their working place before you make their choice or they'd have discovered An additional entrance they could have used.
In combination with Don’s email, Here's a few to add to the dissatisfaction with Empire Today along with the dread of having your company keep on to deceive us along with you seeking to deal with the continual dilemma.
This is totally unacceptable! I am quite displeased with Empire. This is not how a customer must be treated. I need another person to Get in touch with me promptly to suitable this situation.
COLUMBUS, OHIO -- Didn't clearly show up for their the very first gross sales appt. Ought to have been enough proper there. Salesperson evidently did the get wrong. Every time they confirmed up for tough floor set up, installer appeared and did not have all solution needed for installation. Arrived out A further day with identical degree of merchandise While they verified the additional parts had arrived in warehouse. Arrived out A different day with the proper merchandise but ran from flooring. Experienced to come out Yet another day to finish. Diverse day, carpeting in three areas, one "failed to can be found in" and they'd to come back out another day to finish that. So this installation took 5 More times to accomplish.
Your fulfillment is essential to us, and we regret to hear that you’re not happy with your ground fix. We’ve Found your account, and we’ll be in contact along with you before long to debate your concerns.
I'd my cupboard empire flooring complaints set up plan for 8/15. Given that should be delayed until who is aware when. I have appliances program for being delivered, home furnishings that should be sent along with other things that have to be transpire and nothing at all can shift right until these floors are finished.
Obviously sounded suspicious to me so I referred to as customer service to inform them and Joel, who I spoke with was wholly unhelpful. He knowledgeable me which they had no conversation with regards to a improve in installation day from the installer (duh, that’s why I was calling). Once i educated him this was 2 installs on two diverse times that were the two tousled and unsuccessful, all I bought was an apology. There was no initiative to generate just about anything right and Once i asked to get some kind of low cost I was explained to that he couldn’t do this. Thanks Empire….
We regret to listen to about your working experience, and we need to know much more. You should Get hold of us at customersupport @empire-today.com with equally your concerns and make contact with info. Be sure you mention Headquarters in the topic line. We look forward to hearing from you.
We ended up instructed that the operate could acquire up to two day for completion. We built the schedule for installation 2 months upfront so we wouldn't must choose time without work operate And become carried out by the time our Thanksgiving attendees (loved ones) arrived.
On the recommendation of a pal I started connection with Empire in September. My authentic "ticket" was shut with Empire professing it had been as a result of MY not returning phone calls. I educated them that we have been during the age of technology and I'll go ahead and ask for my phone records in hard copy which will show how again and again I've named, And exactly how persistently Empire has termed.
A number of the quarter spherical with the kitchen area an barhrooms continue to hasnt been mounted. At the very least he introduced some today.
Quick ahead one one/2 several years later... Anyplace that we basically wander, It can be matting (I vacuum having a Kirby) and each of the thresholds are mashed down so much the tack strips not simply clearly show, you've the joy of Experience them.